Streaming And Downloaded Video Issues

Follow

If you're having streaming videos -- constantly seeing the 'video seeking' message - then here's what you can do to sort things out.

Logout And Restart

The first step with any video issue in The Sufferfest app is to log out of the app from the settings page of The Sufferfest app, restart your device, and then log back into the app.  More often than not this will correct the issue.

This help article describes how to properly log out of The Sufferfest app.

Download The Video

We always recommend that you download our videos, rather than stream them. That way, you'll always be assured of a workout without internet drop-outs or interruptions in the video.

Streaming Problems

If you really, really want to stream, it's important to know that no internet connection is immune to the occasional traffic jam. However, if you've got a connection of at least 5mbps or higher you should not have streaming issues.  If you are still getting a 'video seeking' message, then some reasons might be:

Network Congestion

There may be heavy internet traffic in your area, slowing things down between your computer and the nearest server we are using to store the videos. 

Your Minions are Slowing Things Down

Even the strongest of connections may begin to buckle as your household of minions are using other devices.  Have a family of 5 and everyone is on the internet while also streaming Netflix for the dog to watch?  Capacity could also be an issue. 

Downloaded Video Problems

Download Won't Start

Server Access

Make sure that you follow the log out/log in instructions at the top of this page first.  If your video download still won't start please try visiting this link:

https://sfo2.digitaloceanspaces.com/video-downloads/access.html

This should return saying "Download server accessible."  If it doesn't, something on your device, your network, or your internet service provider is blocking access.

xFinity Users

If you are an xFinity user, you'll need to check and see if you are using protected browsing.  This can block our downloads.  Visit this link for instructions on how to disable this:

https://www.xfinity.com/support/articles/xfi-advanced-settings

Not Enough Storage

This occurs most often with iOS devices that are low on space.  iOS has a minimum amount of storage and once you reach that it will not allow our videos to be stored on your device.  The general rule is that our videos consume 1 GB of space for every hour of video.

Video Starts But Is Very Slow Or Won't Finish Downloading

If you are using iOS, you should restart your device and try again.

If you are a Windows or Mac user you should go to the settings page of the app and find the "Application" tab.  You will see an option for "Download Mode."  Select the "Reliable" option from the drop down menu. Here is a help article that shows how to find this setting.

Other Issues with Streaming or Downloads

  • Anti-Virus Software is blocking access to the App.
  • Firewall settings are blocking the App.  You may need to go into your firewall settings and make a special exception.
  • Work or Public network does not have an exception for you to access the server.
  • A Net Nanny program to protect the young minions in your household thinks The Sufferfest is dangerous to young minds.
  • Your Router may have high-security settings that block access.
  • Using a Proxy Server to use the internet.  The Proxy may deny access.
  • VPN usage. We cannot download videos over VPN's. Streaming will work.
  • If your employer provides your device they may have things locked down in a way that will prevent The Sufferfest App from streaming correctly.

 

5 out of 11 found this helpful

Comments

7 comments
  • It doesn't matter how i try and download the vid i keep getting seeking on the video playback? what could be causing this

    cheers

     

    s

    0
    Comment actions Permalink
  • Hello Sorley, that may be the App having a hard time catching the video up to the workout profile.  Try pausing it for 10 seconds and see if the video catches up. 

    If that doesn't work, then email theminions@thesufferfest.com.  If you are on a Windows Computer, then we have a patch that fixed the constant video seeking.  

    1
    Comment actions Permalink
  • I wish I could resume a download... some times it cancels at 90 something and I have to start all over again...

    0
    Comment actions Permalink
  • I try sufferfest. But i didnt see a video when i start the training. I see everything (cadance,heartbeat,power, the training) but no video. Somebody know what is the problem?

    2
    Comment actions Permalink
  • Trying to do the tour of Sufferlandria and so far on stages 1 & 2 my downloaded videos start buffering at about 25 - 37 min in.  So frustrating! whats the deal??

    0
    Comment actions Permalink
  • I downloaded some videos but when I go to play them I get the error message Video download error Type error failed to fetch

    -1
    Comment actions Permalink
  • I have got. The same message

     

    video Download error 

    0
    Comment actions Permalink

Article is closed for comments.