Account & Subscription FAQ

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How does the free trial work?

Your free trial starts as soon as you sign up in The Sufferfest App.  After that, you have 7 days of full free access to the app and all of its greatness.  Once the trial has ended there is no further obligation and your account will cancel automatically.  Of course, we hope that you love it so much that you'll want to subscribe.

Can I cancel whenever I want?

Yes, you can cancel whenever you like. As long as you cancel the day before your next payment is due, you won't be charged for the next month.  You can find full details on this in our Terms and Conditions document.

Can I use The Sufferfest App on multiple devices?

Yes!  You can install The Sufferfest App on up to five devices.

Which forms of payment are accepted?

  • Visa
  • Mastercard
  • American Express
  • Apple Pay (Only available in our iOS app)

Do you have gift cards available? 

We don't have the ability to offer gift cards or subscriptions as gifts.  We do often have promotional campaigns with our industry partners.  If you need help redeeming one of those codes please check out this help article: Payment Details and Coupon Redemption

 

How does this work with different currencies?  

All of our billing is done in US dollars.  If you are signing up in a country that uses a different currency, you will need to check with your bank to ensure you will not be charged extra for your Suffering.  Some banks charge currency conversion fees and some do not.  Please call your bank to find out.  

Can I get a refund?

You can find our policy on refunds in our Terms and Conditions document.

Can I change the billing date of my subscription?

We don't have a way to adjust the billing date.  Your payment will always be deducted on the day of the month that your subscription began on.

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Comments

1 comment
  • My cadence on Sufferfest is twice the actual value. My bike is configured as follows: Garmin Cadence/Speed sensor and Stages power meter.  My conclusion is that Sufferfest is reading cadence from both devices. Is there an option that I have overlooked that allows me to shut off the cadence from one of these device.  I know I can ignore the Garmin Cadence/Speed device; however, I would lose its' speed and distance tracking. 

    Any suggestions will be appreciated.

    Respectfully,

    Wayne

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