Hello Sufferlandrians! You are probably looking at this help page because you are struggling with connecting your ANT + or Bluetooth (BLT) devices. I hate it when someone's suffering is delayed. Never fear, the Minions are here!
In this help article, we are going to cover some of the common ANT + and BLT connection problems. We will start first with the Sufferlandrian Immediate Action Drill.
Sometimes our electronic devices along with the App can be a bit finicky. They can have Couchlandrian tendencies from time to time. The most productive task that most users are successful with is the restart protocol.
Restart your iOS device and see if that helps the situation... If not proceed to the steps below.
Step 1: Delete the App off of your device. Don't worry, your workouts and information in your passport are saved on The Sufferlandrian Servers. They will still be there. If you have downloaded some of the videos though they will be lost when you uninstall The Sufferfest App.
Step 2: Restart your iOS device.
Step 3: Download The Sufferfest App again and set it back up.
Here are some common issues with devices.
ANT + Dongle with Lightning Adapter:
It is recommended that users plug their Wahoo ANT + key into the 30 Pin to Lightning connector first. The Lightning connector is not very sturdy and you could damage the Lightning adapter by trying to plug the Wahoo ANT + key last.
It is important that we change our batteries to see if that is the problem. Battery life directly affects the communication of our sensors. As you can see from the images below, a less than 40 percent battery life will have an impact on the range of your sensors.
Sensor Maintenance and Validation
Sometimes we just love Suffering and Suffering and just forget about the small things like washing our Heart rate strap. Here are some maintenance tips for getting your sensors working properly again.
-Is your Heart Rate chest strap covered in the glorious salt of suffering? It may be time to wash our strap so it functions at its full potential. Also, how are those connectors looking? Salt corrodes metal, we might need to do some maintenance there.
-Is your magnet still aligned with your speed or cadence device? Your fury and power may have slipped the magnets due to the increased centrifugal force created by your Sufferlandrian legs.
-If the sensor has a light, can we get down there and validate that the light is flashing on the device. If not, we probably need new batteries.
-Lastly, let's validate that another device or App can connect to the sensor. This can be done by simply connecting our Garmin device or any other App to the sensor. If your Garmin and another App can see the sensor, then let's talk about Apps fighting over sensors like Couchlandrians fighting over the last donut.
The Battle For Sensor Control
One of the things that we have noticed at Sufferlandrian Services, is the battle for control of sensors. Maybe you just finished a workout yesterday using your Mac Sufferfest App, but now you are trying to use the iOS Sufferfest App. Sometimes, the Sufferfest App running in the background of another iOS device or currently running on your Mac App still has ownership of the sensors. This battle can cause problems when trying to connect sensors.
- Disable Bluetooth on your other devices.
- Ensure you connect to the Sufferfest App first, before you connect to another App.
- Close down any other Apps that may be used to provide software updates to your sensors.
Update Sensor Software
Another issue could be lack of updating your sensor software. This is usually most evident when the Sufferfest App updates and some of your sensors no longer work. The Minions at App development work closely with all of the companies that make and maintain sensors and power meters. We patch our App whenever a company makes a major software change. This ensures that our App works as intended with all sensors. If the sensor has the old software after we upgraded it in the Sufferfest App, you could lose complete connection.
ANT +, Bluetooth, and your Wifi all are running at 2.4 GHz. This can be problematic if your wireless Wifi Router is right next to your Pain Cave. To test if the Wifi Router is affecting your device connections, turn it off and see if you can connect your sensors. If that is the problem, then follow this link to Learn how to change your WiFi channel.
Lastly, some of us use Bluetooth speakers to transmit the sounds of suffering to better speakers; or, we use wireless keyboards and a wireless mouse. Turn off or distance yourself from other Bluetooth devices and see if your sensors are now discoverable in the Sufferfest App.
Distance and Obstructions
We must ensure that our iDevice is close enough to receive the signal that our sensors or transmitting. Furthermore, obstacles and obstructions may interfere with detection.
iDevice Energy Save Mode
If your iDevice has or is in Energy Save Mode because of low batteries, it could be lowering the power output to your Bluetooth receiver or turning it off completely to save power. Make sure you are not in Energy Save Mode.
Still having issues with connecting your devices? Email TheMinions@TheSufferfest.com.