Payment Details and Coupon Redemption

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So your free trial period is over but you are wanting to continue finding your inner Sufferlandrian?  Great! You will need to access the account management page.  There is a button in each app that will lead you to your account online, or you can access it directly by going to app.thesufferfest.com.  

We also support Apple Pay on iOS.  Please scroll down to the bottom of this article for those instructions.  

iOS App

You will find the Account management button in iOS under the settings tab.  Scroll to the very bottom of the page:

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An expired subscription will show up as Inactive.  Tap on the Manage Subscription box to get to the account management page.  You may have to log in again.  

 

On Mac or Windows

To find the Account Management page, click on Settings in the top right, and then Manage Account in the left-hand column:

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You will not be able to see details of your account until you log in on the web page.  

Managing your Account

Select Subscribe or Manage to get to your account details:

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You will see your account status at the top, and options below:

 

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Please be sure to complete all 3 steps:

1- Enter a valid payment method.  We accept Visa, MasterCard and AMEX.  For Apple Pay, scroll down to the bottom of this page for special instructions.  

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2- Enter a coupon code if you have one.  This needs to be done prior to selecting your subscription type.

Note:  Entering a payment method and selecting a subscription type are necessary for coupon redemption.

 

3- Choose your subscription type- Monthly or Yearly.  Billing will be processed at the end of your trial if you are still in a trial period.

 

Apple Pay

In order to use Apple Pay, you must log into your account on an iOS device.  Your account must be inactive.  This means that your trial or current subscription must be over. 

Note:  If you would like to switch over from another payment method to Apple Pay, you need to cancel your current subscription and then proceed to use Apple Pay when your account becomes inactive.

From an expired account, click on a workout in the workout list.  You will see the following pop-up:

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Click on Subscribe Now

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Select your plan, Agree to the Terms and conditions, enter any promo code that you might have, and then click on the Apple Pay button. 

You can choose to use a credit card instead, by entering the card number and details in the box under OR PAY WITH A CREDIT CARD and clicking on SUBSCRIBE.

 

Switching from Monthly to Yearly billing (or the opposite)

You can easily switch your account from monthly to yearly billing by selecting Manage Your Account on the Account Management page.  

Select Manage:

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And scroll to the bottom of the page.  If you are a monthly subscriber, you will see a button to switch to yearly billing, and if you're a yearly subscriber, you'll see the option to switch to monthly.  The change will take place on your next billing date.

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If, for some reason, you can't log in or don't get access to the videos:

  • Log-out, close the app, open it again and try to log back in. 
  • If that doesn't work, check out our help article "Fixing Log in Errors"
  • If you have read the article above and still can't get things to work, then email TheMinions@TheSufferfest.com. We will get you Suffering the right way. 
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