Garmin gsc10 speed and candence constant low battery warning

Hi I have a Garmin cadence and speed sensor on my bike and sufferfest app on windows constantly alerts me to low battery status of this sensor. I have replaced battery twice but with no results. . The sensor is reporting cadence fine. Is there a way to turn these constant popups of as I think it must be an error that the message comes up. I click on the message and it clears it for a bit only to return. Have paired and unpaired a few times with no results. Thanks Thomas
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  • Official comment

    Hi Thomas,

     

    The GSC-10 isn't aging well these days and this low battery message is something that we see now and then with them.  I do have this reported to the development team.  At this point though, I don't have a quick fix.  I don't like to recommend new equipment, but I'd encourage you to consider upgrading to new speed and cadence sensors.  Connections and data will improve if you change to something newer.

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  • Yes I am sure you are right. I Will have a look at the options

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  • I'm having the same issue. I'd prefer not to upgrade to new equipment. How do you determine that the battery is low, I didn't think ANT+ transmitted battery level like BLE does.

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  • Would be nice that once you dismissed the message it would stay dismissed until you restarted the app.

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  • Hey Neil,

     

    I have a couple of suggestions for improvement submitted for the team.  We will continue to work on improving this experience.  

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  • I am also having the same problem.  So do you just use it even though it has the message constantly popping up?  Are you suggesting the only way is to buy a new sensor?  Seems a very expensive fix, and how long would that work?

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  • Hi Mandy,

    The GSC-10 is getting quite dated at this point and does some funny stuff aside form the battery warning.  With that said, no, I don't think that you should have to but a new sensor.  We have some fixes on our to-do list for these warnings.  They will either become an option that you can turn on or off or we will just get rid of them altogether.  

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  • Just an update from me. I ditched the old sensor and bought the wahoo cadence one. Initially fine but now a month in I am having to reconnect it almost every ride. Today I had my Garmin running as well to check what the cause was. Garmin was solidly connected to the wahoo. On sufferfest it lost contact I left it it reconnected after I few minutes the lost contact again and didn't connect again. While suffering 😀 I then tried to forget sensor in sufferfest and reconnected it. It was then stable for the rest of the workout.
    It must be a software bug to do with cadence sensors in sufferfest. None of the other ant+ devices I connect to sufferfest have ever disconnected(wahoo kickr snap, Garmin heart rate). Hope this info helps.

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  • Hi Thomas,

    I'd have you start by checking in the Wahoo Fitness app for sensor firmware updates.  Just to be sure you are connecting the cadence sensor with Ant+, right?

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